How AI and machine learning are improving customer experience

From data quality to personalization, to customer acquisition and retention, and beyond, AI and ML will shape the customer experience of the future. By Ben Lorica and Mike Loukides. What can artificial intelligence (AI) and machine learning (ML) do to improve customer experience? AI and ML already have been intimately involved in online shopping since, well,Continue reading “How AI and machine learning are improving customer experience”

How New Tools In Data And AI Are Being Used In Healthcare And Medicine

An overview of applications of new tools for overcoming silos, and for creating and sharing high-quality data. By Ben Lorica and Mike Loukides. [A version of this post appears on the O’Reilly Radar.] AI will have a huge impact on healthcare. It is currently moving out of the laboratory and into real-world applications for healthcareContinue reading “How New Tools In Data And AI Are Being Used In Healthcare And Medicine”

What machine learning means for software development

[A version of this post appears on the O’Reilly Radar.] “Human in the loop” software development will be a big part of the future. By Ben Lorica and Mike Loukides Machine learning is poised to change the nature of software development in fundamental ways, perhaps for the first time since the invention of FORTRAN andContinue reading “What machine learning means for software development”

You created a machine learning application. Now make sure it’s secure.

[A version of this post appears on the O’Reilly Radar.] The software industry has demonstrated, all too clearly, what happens when you don’t pay attention to security. By Ben Lorica and Mike Loukides. In a recent post, we described what it would take to build a sustainable machine learning practice. By “sustainable,” we mean projectsContinue reading “You created a machine learning application. Now make sure it’s secure.”

What is Artificial Intelligence?

Mike Loukides and Ben Lorica examine factors that have made AI a hot topic in recent years, today’s successful AI systems, and where AI may be headed. By Ben Lorica and Mike Loukides. [This post originally appeared on the O’Reilly Radar.] Defining artificial intelligence isn’t just difficult; it’s impossible, not the least because we don’tContinue reading “What is Artificial Intelligence?”

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