How AI and machine learning are improving customer experience

From data quality to personalization, to customer acquisition and retention, and beyond, AI and ML will shape the customer experience of the future. By Ben Lorica and Mike Loukides. What can artificial intelligence (AI) and machine learning (ML) do to improve customer experience? AI and ML already have been intimately involved in online shopping since, well,Continue reading “How AI and machine learning are improving customer experience”

Specialized tools for machine learning development and model governance are becoming essential

Why companies are turning to specialized machine learning tools like MLflow. By Ben Lorica and Mike Loukides. A few years ago, we started publishing articles (see “Related resources” at the end of this post) on the challenges facing data teams as they start taking on more machine learning (ML) projects. Along the way, we described aContinue reading “Specialized tools for machine learning development and model governance are becoming essential”

How New Tools In Data And AI Are Being Used In Healthcare And Medicine

An overview of applications of new tools for overcoming silos, and for creating and sharing high-quality data. By Ben Lorica and Mike Loukides. [A version of this post appears on the O’Reilly Radar.] AI will have a huge impact on healthcare. It is currently moving out of the laboratory and into real-world applications for healthcareContinue reading “How New Tools In Data And AI Are Being Used In Healthcare And Medicine”

What machine learning means for software development

[A version of this post appears on the O’Reilly Radar.] “Human in the loop” software development will be a big part of the future. By Ben Lorica and Mike Loukides Machine learning is poised to change the nature of software development in fundamental ways, perhaps for the first time since the invention of FORTRAN andContinue reading “What machine learning means for software development”

You created a machine learning application. Now make sure it’s secure.

[A version of this post appears on the O’Reilly Radar.] The software industry has demonstrated, all too clearly, what happens when you don’t pay attention to security. By Ben Lorica and Mike Loukides. In a recent post, we described what it would take to build a sustainable machine learning practice. By “sustainable,” we mean projectsContinue reading “You created a machine learning application. Now make sure it’s secure.”

What are machine learning engineers?

[A version of this appears on the O’Reilly Radar.] A new role focused on creating data products and making data science work in production. by Ben Lorica and Mike Loukides We’ve been talking about data science and data scientists for a decade now. While there’s always been some debate over what “data scientist” means, we’veContinue reading “What are machine learning engineers?”

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